FAQ
Shipping & Delivery
Domestic Shipping
Processing time: 1–2 business days
Standard delivery: 3–7 business days
Free shipping on orders over $100
International Shipping
Delivery in 7–21 business days
Customs/import duties are the buyer’s responsibility
You’ll receive tracking info once your order is shipped.
Returns & Exchanges
Because luxury means trust, clarity, and care....
We accept returns for unused, unopened products within 7 days of delivery.
Original packaging required
Return shipping is at your cost (unless damaged or incorrect)
Opened or used items are NON-refundable!
Damaged or Incorrect Orders
Contact us within 48 hours if you receive the wrong item or something arrives damaged. Include:
Your order number
Photos of the issue
A short message
We’ll make it right with a replacement!
Cancellations
We can cancel orders within 2 hours of purchase. After that, they’re automatically processed and cannot be stopped.
Product Disclaimer
Our formulations are created with clean, high-performance ingredients.
Individual results vary. Perform a patch test before full use.
We are not responsible for allergic reactions or skin sensitivity.
Influencer Partnerships
Let’s create something beautiful together... DM us on Instagram @brownessenceinc!
Privacy & Security
We use secure checkout (SSL encrypted) and never share your data without consent.
Read more in our Privacy Policy.
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